 Toll-free Help Desk:
Help Desk is available to our customers 24 hours a day, 7 days a week.
Feel free to contact the Help Desk if you are having an internet problem. If possible, please have the following information available so our Tech Support Staff can assist you more quickly:
- Know your username
- Know your password
- Know your e-mail address
- Know your security code (usually mother's maidenname)
- Know what brand and model of computer you have,i.e. IBM compatible, Macintosh, etc.
- Know what operating system your computer uses,i.e. Windows 98, Macintosh OS 9, etc.
- Know what browser you are using, i.e. InternetExplorer 5.0, Netscape 4.7, etc.
- Know what brand and model of modem you use.
- Write down any error messages that may be appearingwhen you are online.
- If possible, be at your computer with it on andrunning when you call the Help Desk.
Remember, for billing inquiries or changes to your account call Customer Service. |
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